Frequently Asked Questions (FAQs) | Dogooz

Find answers to common questions about shopping at Dogooz.

Orders & Payments

1. How do I place an order?

  1. Browse our jewelry collection and select your desired items.
  2. Click “Add to Cart,” then proceed to checkout.
  3. Enter your shipping and payment details.
  4. Confirm your order. You’ll receive an email confirmation once the order is processed.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted.

3. Can I modify or cancel my order after placing it?

Orders cannot be modified once submitted. If you need to cancel, contact us immediately at support@dogooz.com. We’ll attempt to cancel it if the order has not yet been shipped.

Shipping & Delivery

4. Where do you ship?

We currently ship to the US, Canada, EU countries, Australia, and select Asian regions. Check our full list of supported countries on the Shipping Policy page.

5. How long does delivery take?

  • Standard shipping: 7-12 business days (varies by destination).
  • Express shipping: 5-8 business days (available at checkout for an additional fee).

Tracking information will be emailed once your order is dispatched.

6. Do I have to pay customs or import duties?

Customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are not included in the order total.

Returns & Exchanges

7. What is your return policy?

  • We accept returns within 30 days of delivery.
  • Items must be unused, in original packaging, and with proof of purchase.
  • Start a return by contacting us at support@dogooz.com.

Full details: Return Policy.

8. Can I exchange an item for a different size or style?

Yes! Exchanges are free within 30 days. Contact our support team to initiate an exchange.

9. What if my item is damaged or defective?

Please contact us within 7 days of delivery. We’ll send a replacement or issue a full refund.

Product Care & Sizing

10. How do I clean my jewelry?

  • Gold/Silver: Use a soft cloth and mild soapy water. Avoid harsh chemicals.
  • Gemstones: Wipe gently with a dry cloth. Store separately to prevent scratches.
    For detailed care instructions, visit our Jewelry Care Guide.

11. Do you offer size guides for rings or bracelets?

Yes! Check our Size Guide for measurements.

Other Questions

12. How do I track my order?

Click the tracking link in your shipping confirmation email, or visit our Order Tracking page.

13. Can I purchase wholesale or bulk orders?

Yes! Contact our sales team at support@dogooz.comfor bulk pricing and custom orders.

14. Do you offer gift wrapping?

Yes! Select “Gift Wrap” at checkout for a beautifully packaged gift (additional fee applies).

Still have questions?
Contact our customer support team:

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